Privacy Policy

This policy describes information used when you visit the 21 Car Service website or contact us about transportation. This website is operated by 21 CAR SERVICE LLC.

Information you provide

A trip request or message may include your name, contact details, pickup and destination, travel date and time, flight information, passenger count, luggage and requirements you choose to describe. We use this information to respond, review availability, prepare a quote and arrange an accepted booking.

Website analytics and advertising measurement

Our website uses Google Analytics and advertising-measurement tools. Depending on the visit, available identifiers and privacy settings, these tools can process page visits, referral sources, campaign details and website request references. Browser storage can retain source information so a later request can be related to an earlier visit.

Our source-attribution feature uses a rolling 90-day browser lookback. That period is separate from the retention of booking, communication and accounting records.

When a website request matches an accepted booking in our scheduling records, booking-reference and attribution information can be used to measure marketing results. A submitted request is not automatically an accepted reservation.

Service providers

We use services for website hosting, communications, scheduling, analytics, advertising measurement and payment handling. Information is processed through the services used for the relevant request or website feature. Linked payment services and other third-party websites may have their own privacy policies.

Payments and communications

Square processes card payments. We do not store full payment card details. We do not record or transcribe customer calls or use an AI answering service.

We do not send promotional emails or text messages, sell or rent customer lists, or give customer lists to other businesses for their own marketing.

Questions and choices

To ask about the information associated with your request or available correction and deletion options, email info@21carservice.com or use our contact page. Our business owners or dispatcher handle privacy requests.

Updates

We update this policy when our disclosed website practices change. Contact us if you need clarification before providing trip information.